In case of emergency, TTY users should call the TTY-equipped center or emergency services center directly.
The 911 operators have TTY machines and are trained to respond to all special needs, including those who are deaf or have a hearing loss. 711 is NOT a substitute for deaf, hard of hearing, deaf-blind, and speech-disabled residents who need emergency services.
If you use a TTY and cannot obtain emergency service via 911, you may call 711 and tell the Relay Operator you have an emergency situation. Calling through the relay service may take longer than calling 911 directly.
However, it is recommended that calls placed directly and immediately to 911 can save valuable time in urgent situations. When you call 911 from your TTY, this will enable them to know your location and be able to directly call you back if you lose connection.