Customer Profile

Making Calling Easier

Relay Missouri provides the ability for relay users to establish a profile with Relay Missouri customer service. The profile lets the relay user save their call preferences and have the relay operators use those call preferences every time they connect to relay. Those preferences can include:

  1. What is your preferred long distance provider?
  2. What is your preferred method of accessing relay? Is it from a TTY, or through VCO, or are you a hearing person connecting to other relay users, etc.
  3. Do you want to store and frequently dialed numbers, such as “Mom” or “Doctor.” When you connect to relay, instead of giving the relay a phone number, you would tell them to call “Mom” and they will pull up your profile and connect to your frequently dialed numbers.
  4. What is your emergency information? You can store your emergency information in advance for when you need to dial 9-1-1, you then can call into relay and the relay operator will have your information to connect to the nearest emergency dispatcher. This will speed up getting emergency services to you.

There are a lot of things you can fill out for your database profile, so contact Relay Missouri customer service at 1-800-676-3777 today!

What is a Relay Missouri Customer Database Profile?

Relay Missouri provides the ability for relay users to establish a customer database profile with Relay Missouri customer service. The profile lets the relay user save their call preferences and have the relay operators use those call preferences every time they connect to relay. Those preferences can include:

  1. What is your preferred long distance provider?
  2. What is your preferred method of accessing relay? Is it from a TTY, or through VCO, or are you a hearing person connecting to other relay users, etc.
  3. Do you want to store and frequently dialed numbers, such as “Mom” or “Doctor.” When you connect to relay, instead of giving the relay a phone number, you would tell them to call “Mom” and they will pull up your profile and connect to your frequently dialed numbers.
  4. What is your emergency information? You can store your emergency information in advance for when you need to dial 9-1-1, you then can call into relay and the relay operator will have your information to connect to the nearest emergency dispatcher. This will speed up getting emergency services to you.

There are a lot of things you can fill out for your database profile, so contact Relay Missouri customer service at 1-800-676-3777 today!

Customer Notes

Customer notes inside a relay user’s profile provide information to the relay operator on how the relay call should be handled.

You can have up to to three special requests in the profile notes. Examples of those special requests are:

  1. You can request a specific gender (male or female) for your relay operator, to best match your specific gender. Some relay users feel that the person they call react differently when they say they’re a female but hear a man’s voice.
  2. You can request that the operator not announce relay to the party that answers the call.
  3. You can have the operator make a customized announcement when the other party answers the phone. If you prefer a different greeting than the standard relay announcement, then the customer notes is the place where to add your own custom greeting for the relay operator to read to the person you called.

Up to 10 frequently dialed (FD) numbers

In the relay user profile, you can have up to 10 frequently dialed (FD for short) numbers stored for quick and convenient relay calls. Fill out the customer database profile form with up to 10 names with phone numbers for each name.

When you connect to relay, the relay operator will see your profile and your frequently dialed number list. If you want to call someone from your list, type “FD” and then the name of the party you wish to call. The relay operator will connect you without having you tell them the phone number to call.

Preferred local/regional and long distance carrier

In your relay profile, you can select who your preferred long distance provider is and the billing options you prefer: collect, third party or calling card. When you fill out your customer database profile, your long distance telephone charges will be billed from you the company of your choice. The default long distance carrier without a profile is Sprint.

Branding

Relay users can be permanently identified as a Voice, TTY, VCO, HCO, ASCII or deaf-blind user. This is called “Branding.”

To identify your phone number as one of these call types, call customer service at 1-800-676-3777 and ask to “brand” your phone number to your preferred relay type.

This will not work on PBX systems (usually in a business or hospital). If you have a PBX system, please have your telephone administrator call customer service for the correct number for your call type put in for 7-1-1 (most likely 1-800-735-2466, but call to be sure). Customer service will ask for which state your PBX is located in and give you the correct number. If the administrator is having difficulty putting in the number, please contact the Account Manager from the Relay Missouri contact page and they will assist your organization.

Caller ID blocking

Setting a call block is a feature that allows more privacy for relay users. It will prevent your phone number from showing on other people’s caller ID. To set call blocking, call 1-800-676-3777 and customer service will have your profile made to include call blocking.

Outdial Restrictions

Outdial restrictions allow the relay user to prevent certain types of calls from being made from their phone number. Restricted call types can be:

  1. Long distance calls
  2. International calls
  3. Pay-for or charge calls
  4. 900 number calls

To set up outdial restrictions, call 1-800-676-3777 and customer service will add outdial restrictions to your profile.

To set up your profile

There are three ways to set up your profile:

  1. Contact Relay Missouri customer service at 1-800-673-3777. The representatives will take your request and set up your profile while you are on the phone.
  2. Contact customer service at the above number and have a form mailed to you to fill out and return.
  3. Use the online profile submission form: click here.

If you have any questions, please feel free to ask the customer service representatives at the above phone number.

Send completed profile forms to:

Sprint Relay Customer Service – Relay Missouri
P.O. Box 29230 – KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

You can also fax the completed form to 1-877-877-3291.