Hang Up Complaint

Relay Missouri is designed to connect hearing disabled people with people and businesses that use regular voice telephones. Although the relay service has been in existence for more than 20 years, many don’t understand how it works. As a result, people who receive relay calls often hang up, believing the caller is a telemarketer.

Our goal is to decrease the frequency of hang-ups by people who are unfamiliar with relay. The best way to reduce hang-ups, especially by businesses, is to identify them and educate the party that hung up relay caller.  There are two ways you can help:

  1. When you experience a hang-up on a relay call, fill out the on-line form below and Relay Missouri representative will contact the business to educate them about relay.
  2. Consider changing the way you have your relay calls announced: instead of saying, “This is the Relay Missouri Service…,” ask the CA to say “This is a customer of your business calling through the Missouri Relay,” or “This is [your name] calling through Missouri Relay.” Some people have found that this kind of greeting reduces hang-ups.

Let us know when you’ve been hung-up on

Your feedback helps us effectively combat this important issue in our community.

Please fill out the form below with accurate information and click on Submit. All information is confidential.

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